FAQ

To kdy k vám vaše zboží dorazí závisí také na tom co jste si objednali. Fotografie, které jste si objednali nejsou předtištěny a tak se musí nejprve vyrobit. Odhadovaná doba výroby se liší od materiálu, který jste si zvolili.

1. Fotopapír bez rámu – je nejrychlejší variantou, od momentu připsání vaší platby na můj účet je otázkou 3-5 dní než k vám vaše fotografie dorazí.
2. Tisk na plátno – technoligicky zdlouhavější proces, který nejde urychlit. Fotografie se nejdříve tiskne, pak se nanáší speciální UV lak a poté vše musí uschnout. Následuje napínání do rámu. Toto všechno zabere cca 5-7 dní.
3. Tisk na akrylové sklo – je technologicky nejnáročnější na přípravu. Provádí se zde několik zdlouhavých procedur, včetně výsledného broušení hran diamantem. Proto může tento proces zabrat 10-14 dní. U tohoto nejkvalitnějšího produktu obzvlášť platí, že kdo si počká ten se dočká. Výsledek zkrátka stojí za to.

Ano je to možné, ale doporučuji nejdříve domluvit se se mnou telefonicky 736 222 188 anebo mailem info@janeksedlar.com. Osobní vyzvednutí je bezproblémů možné a myslím si, že i výhodné pro lidi z okolí Prahy.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your despatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.

GENERAL ORDERS

Due to technical problems yesterday, some customers may experience a delay in receiving their next day order today. Customers affected will be contacted via email.

GUARANTEED GIFT CARDS

Normal deliveries should take place in all parts of the UK today.

INTERNATIONAL

FRANCE

All services running normally.

GERMANY

All services running normally.

AUSTRALIA

All services running normally.

USA

All services running normally.

DENMARK

All services running normally.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

Yes but creating an account is really simple to do and once your set up you’ll be able to check out faster, save frequent addresses, track your orders and be the first to hear about competitions, offers and discounts.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within 3 to 5 days.

Můžete platit dnes již klasicky ověřenými způsoby. Preferuji platbu předem na účet. Zaplatíte příkazem k úhradě. Údaje pro platbu vám pošleme hned po vytvoření objednávky na mail. Převod prostředků může někdy trvat až 3 pracovní dny.

Můžete využít také službu PayPal, která zašle peníze automaticky. Tímto způsobem můžete ušetřit až 3 pracovní dny.

Most promotions apply automatically at checkout. If you have a discount code or coupon it has to be entered in the box which states ‘Coupon code‘, enter your promotion code and click the Apply Coupon button.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your despatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.

GENERAL ORDERS

Due to technical problems yesterday, some customers may experience a delay in receiving their next day order today. Customers affected will be contacted via email.

GUARANTEED GIFT CARDS

Normal deliveries should take place in all parts of the UK today.

INTERNATIONAL

FRANCE

All services running normally.

GERMANY

All services running normally.

AUSTRALIA

All services running normally.

USA

All services running normally.

DENMARK

All services running normally.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

Yes but creating an account is really simple to do and once your set up you’ll be able to check out faster, save frequent addresses, track your orders and be the first to hear about competitions, offers and discounts.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within 3 to 5 days.